Return & Refund Policy

Last Updated: 2025/02/12

At Izospana.net, we strive to provide a smooth and secure marketplace experience. Since we connect buyers and sellers, return and refund policies may vary by seller. Please read the terms below carefully.

1. General Return Policy

• Returns are subject to the seller's return policy, which must be clearly stated on the product listing.
• Buyers must contact the seller first to request a return or refund.
• If a seller does not have a stated return policy, a 7-day return window applies for defective or incorrect items.

2. Eligibility for Returns

3. Refund Process

• Refunds are processed by the seller, not Izospana.net.
• If the seller approves the return, the refund will be issued via the original payment method.
• Refunds may take 5-10 business days, depending on the payment provider.
• If a seller refuses a valid return request, Izospana.net may step in to mediate the dispute.

4. Seller Responsibilities

• Sellers must clearly state their return policy on product listings.
• Once a return is approved, sellers must process refunds within 3-5 business days.
• If a product is found to be defective, sellers must offer a replacement or full refund.

5. Driver-Related Returns (For Deliveries)

• If an item is damaged during delivery, the driver must report it immediately to Izospana.net and the seller.
• Buyers should inspect items upon delivery and report any issues to the seller within 24 hours.
• If a driver is found responsible for damages, they may face suspension or removal from the platform.

6. Dispute Resolution

• If a buyer and seller cannot agree on a return, Izospana.net may assist in resolving disputes.
• Buyers must provide photo evidence of defects or damages.
• Disputes will be reviewed within 5-7 business days, and a fair resolution will be made.

7. Contact Us

For return-related issues, buyers and sellers can contact us at support@izospana.net.