Support Policy Page

Izospana.net Support Policy

Last Updated: 2025/02/12

At Izospana.net, we are committed to providing reliable support for buyers, sellers, and drivers to ensure a smooth marketplace experience.

1. Support Availability

• Our support team is available Monday to Friday, 9 AM – 6 PM (SAST).
• You can reach us via:
  ? Email: [Insert Contact Email]
  ? Phone: [Insert Contact Number]
  ? Live Chat: Available on our website during business hours.

2. Buyer Support

• Assistance with order tracking, refunds, and returns.
• Help with reporting sellers, disputes, and fraud cases.
• Guidance on how to shop safely on Izospana.net.

3. Seller Support

• Help with product listings, payments, and order management.
• Assistance with seller verification and account issues.
• Support for resolving buyer disputes and refund processing.

4. Driver Support

• Guidance on registering as a driver and account approval.
• Assistance with delivery issues, lost items, and damaged goods claims.
• Reporting buyers or sellers for delivery-related concerns.

5. Dispute Resolution

• If a dispute arises, Izospana.net will act as a mediator to ensure fairness.
• Disputes will be reviewed within 5-7 business days.
• Both parties must provide necessary evidence (e.g., proof of delivery, product condition).

6. Reporting Issues

7. System Downtime & Technical Support

• If the website is experiencing downtime or technical issues, we will update users via email and social media.
• For urgent technical concerns, contact support@izospana.net.

8. Updates to the Support Policy

We may update this policy as needed to improve our services. Continued use of Izospana.net means you agree to the latest support terms.

For assistance, reach out anytime! ?